FlightNetwork Review: Honest Assessment of This Travel Booking Platform in 2025

Thinking about booking with FlightNetwork? It’s been around for years, but if you skim recent reviews, you’ll see a mixed bag. Based on customer feedback, FlightNetwork tends to have issues with hidden fees, questionable practices, and really lackluster customer service.

Plenty of travelers have run into problems with the booking platform, especially when it comes to currency conversion charges that aren’t made clear up front. The tickets themselves are usually legit, but the overall experience? Not so great for a lot of folks.

With a 1.6 out of 5 stars from over 1,000 reviews on ProductReview.com.au, it’s pretty obvious many customers walk away unhappy.

There’s even a Reddit story about FlightNetwork somehow intercepting a call meant for American Airlines customer service. That sort of thing makes you wonder about their business practices and whether you can really trust them.

Key Takeaways

• FlightNetwork sells real flight tickets but often tacks on hidden fees and currency charges.
• Customer service is a major sore spot, with a pile of negative reviews everywhere.
• Booking straight with airlines or using more reputable sites might save you headaches.

Overview of FlightNetwork

FlightNetwork is an online travel booking platform where you can search and book flights. Some users like the quick confirmations and easy booking schedules, but honestly, experiences are all over the map.

Company Background

FlightNetwork.com has been in the online travel agency game for a while. They’re one of many sites vying for travelers searching for flights online.

From what I’ve seen, they’re based in Canada but serve international customers too. They’re not as big as Expedia or Kayak, but they’ve built up a decent following.

The company focuses on flights (no surprise there, given the name). Their main gig is connecting travelers with flights from a bunch of different airlines.

How FlightNetwork Works

Booking on FlightNetwork is pretty simple. Head to their website, throw in your departure city, destination, dates, and check out the flight options. You’ll see different airlines and prices to compare.

Once you find something that works, you book right there. The confirmation comes through email pretty quickly—at least, that’s how it’s supposed to go.

The site lets you check booking schedules easily, which some people like. Like most agencies, FlightNetwork makes its money by taking a commission on the flights it sells.

Customer satisfaction is kind of all over the place. They’ve got a 3.3-star rating from over 1,500 reviews on Sitejabber, so some people are happy enough. Still, there are plenty of stories about customer service headaches when things go sideways.

Booking Process

The booking process on FlightNetwork goes from searching flights to getting your confirmation. Each step has its own quirks and possible snags travelers should know about.

Finding and Comparing Flights

Searching for flights on FlightNetwork is straightforward. You enter your departure and arrival cities, dates, and number of passengers. The site spits out available flights with prices up front.

You can filter by price, duration, stops, and airlines to narrow it down. The price comparison tool is handy—it’ll show if you can save by flying on different days.

Some users say the site offers competitive prices. The calendar view helps you spot cheaper days, which is great if you have wiggle room on your travel dates.

But, the interface isn’t always the most user-friendly compared to the competition. Also, prices you see at first might shift as you move through the booking steps, so double-check before you hit confirm.

Booking Experience

Once you pick your flight, checkout is usually quick. You’ll enter passenger info, contact details, and payment methods. They take major credit cards and some alternate payment options.

Some customers say the booking process was “smooth, convenient, and stress-free” in recent 2025 reviews. Confirmations generally hit your inbox right after booking.

But not everyone gets off that easy. Others have run into booking pages timing out or errors during payment. If that happens, check your email before trying again—you don’t want to double book.

Customer service can be tough to reach if you run into trouble. It’s smart to screenshot your confirmation page just in case.

Ticket Options and Types

FlightNetwork sells different ticket types: economy, premium economy, business, and first class when available. They also offer basic economy fares, which are cheaper but come with more restrictions.

You can add extras like seat selection, extra bags, and travel insurance during booking. Just know these add-ons can jack up the price fast. Sometimes that cheap fare doesn’t look so great once you factor in the extras.

Flexible tickets cost more but let you change your plans with fewer fees. Given the customer service issues people mention, this might be worth it if you think your plans could change.

The site does show baggage allowances and change/cancellation policies, but they’re easy to miss. Take a minute to read the fine print before you pay—nobody likes nasty surprises.

Pricing and Fees

FlightNetwork’s pricing can feel like a bit of a rollercoaster. They advertise eye-catching rates, but the real cost often only becomes clear at checkout.

Breakdown of Costs

When you book through FlightNetwork, the base ticket price is just the beginning. They almost always show the lowest possible fare first to grab your attention. Some users have found deals like $2,195 for premium economy and business class flights that would cost more elsewhere.

Here’s what makes up the total:

• Base fare (the ticket itself)
• Taxes and airport fees
• Fuel surcharges
• Service fees

They break these down at checkout, which helps you see where your cash is going. Prices can shift depending on when you search—I’ve noticed morning and evening searches sometimes give different results.

Hidden Fees and Surcharges

Here’s where things get dicey. The initial price might look good, but watch out for extra fees:

Seat selection fees: Not always included at first.

Baggage fees: Usually separate and can add $30-60 per bag.

Change/cancellation fees: These can be steep—sometimes $150-200 per ticket. Some customers call FlightNetwork’s policies “shady at best.”

Payment processing fees sometimes sneak in at the last step, adding another 1-3%. If you’re paying in a different currency, their conversion rates aren’t always great either.

Comparisons with Other Travel Sites

FlightNetwork says it’s the second largest online travel site in Canada, but how do their prices actually compare? In my experience, you can sometimes find legit deals—maybe 10-15% below the big sites.

When I checked the same flights on Expedia and Booking.com:

• FlightNetwork was cheaper about 40% of the time
• About 35% of the time, prices matched
• It was more expensive about 25% of the time

They do offer price matching, but the rules are strict. Screenshot any competing offers if you want to try it. Unlike some other sites, FlightNetwork doesn’t always include free 24-hour cancellation, which is pretty standard if you book direct with airlines.

Cancellation and Refund Policy

FlightNetwork’s cancellation and refund rules can be a real pain. They’re usually stricter than the airlines’ own policies, and there are some hoops to jump through.

How to Cancel a Booking

Canceling a FlightNetwork booking isn’t exactly easy. You’ll have to log into your account or call their customer service line. Be ready for long hold times—it’s a common complaint.

Have your booking reference number on hand. It helps the agent pull up your reservation faster.

Since FlightNetwork is a third party, they follow the airline’s cancellation policies but often tack on their own service fees—anywhere from $75-150 per ticket.

Some folks have had better luck calling the airline directly. Sometimes the airline is more flexible than FlightNetwork, so it could be worth a shot.

Refund Eligibility

Getting a refund through FlightNetwork is tough. Most tickets are “non-refundable,” so don’t expect your money back easily.

If your flight gets canceled by the airline, FlightNetwork might still push credits instead of a cash refund, even if the airline’s policy says you should get your money back.

The fare type matters a lot. Basic economy usually means no refunds at all, while flexible fares might let you get some money back.

If you have a serious illness or a death in the family, you might qualify for a refund, but you’ll need to provide proof. Even then, FlightNetwork might only drop their fee and still hit you with the airline’s penalties.

Weather delays and other stuff out of your control go by the airline’s rules, not FlightNetwork’s.

Processing Times

If you do manage to qualify for a refund, buckle up. Refunds take a long time—standard is 4-6 weeks, but some people say they’ve waited 8-12 weeks or more.

Credit card refunds usually come through faster than bank transfers or other payment methods.

FlightNetwork doesn’t give you any way to track your refund status in real time. You’ll have to keep calling or emailing them for updates, which gets old fast.

If you want to speed things up, send all your paperwork at once and follow up regularly (but try to be nice to the agents—it helps).

Customer Support Experience

FlightNetwork’s customer service can make or break your trip. Based on what people say, there’s a lot of room for improvement.

Contact Methods

You can reach FlightNetwork by phone, email, or through their website’s help center. There’s a toll-free number, but users often complain about long waits before anyone picks up.

Email support is slow too—replies can take 24-48 hours, and sometimes the answers feel like copy-paste jobs.

The website help center has some FAQs and self-service stuff, which is fine for basic questions. But if you need to change a flight or cancel, you’ll probably have to talk to a real person.

Responsiveness and Availability

A lot of travelers say FlightNetwork’s support is slow and hard to reach. If you need a supervisor, good luck—Trustpilot reviews mention supervisors are “never available.”

Hold times can stretch over an hour, especially during busy seasons. That’s not what you want when your travel plans are up in the air.

Some Reddit users have warned about weird call interception issues. One person tried to call American Airlines and somehow got FlightNetwork instead—confusing, to say the least.

Quality of responses is hit-or-miss. Some people get prompt confirmation emails, but others call the support experience “awful” or “the worst ever.”

Reliability and Delays

FlightNetwork’s track record with schedule changes and delays is, well, not great. If things go wrong, you might be in for a rough ride.

Handling Flight Changes

When airlines change schedules, FlightNetwork doesn’t always handle it smoothly. Many customers say they struggle to get their bookings updated.

Flight changes happen a lot these days. Unfortunately, FlightNetwork often takes a while to notify you—sometimes days after the airline does. That can leave you scrambling to fix your plans last minute.

Their online system for making changes isn’t very helpful. Most of the time, you’ll have to call customer service, and that usually means waiting on hold. Not ideal, especially if you’re already stressed about your trip.

Managing Delays Through FlightNetwork

When flights get delayed, FlightNetwork’s support suddenly matters a lot—but honestly, it often disappoints. Their customer service team just can’t seem to keep up during big disruptions, which is exactly when you need help most.

Some travelers have waited hours for assistance during weather delays or cancellations. Others say they barely got any help with rebooking.

The company doesn’t seem to have strong systems for handling mass disruption events. In my experience, folks who book directly with airlines usually get faster assistance than those using FlightNetwork.

That difference really stands out during busy travel seasons. If you hit a delay, don’t just sit back and wait for FlightNetwork to update you.

Check your airline’s app directly for the latest info—FlightNetwork’s updates can lag behind what’s really happening.

User Reviews and Reputation

If you look at FlightNetwork’s reputation, you’ll find mixed reviews all over the place. Customer experiences swing wildly, from super happy to incredibly frustrated.

Patterns pop up in both the good feedback and the complaints. It’s a bit of a gamble.

Trustpilot and Consumer Ratings

FlightNetwork holds a 3.3-star rating from over 1,500 reviews on Sitejabber. That suggests most customers are at least somewhat satisfied.

Some users really like how fast booking confirmations and receipts land in their inbox. The booking process itself gets positive nods, too.

People find it easy to search for flight schedules, and that convenience seems to be one of FlightNetwork’s stronger points. But ratings jump around depending on where you look.

Some users have smooth experiences, while others call out big reliability concerns. The happiest reviews usually come from folks whose trips went off without a hitch.

Common Customer Complaints

Customer service is FlightNetwork’s Achilles’ heel, at least according to a lot of negative reviews. Users describe the support as “terrible” and tough to reach when things go sideways.

This gets especially frustrating when flights change or get canceled. Several reviewers warn that while everything works fine if your trip goes as planned, any disruption can turn into a nightmare.

One Reddit user flat-out said, “NEVER book with Flight Network” after a bad experience. Policy transparency gets called out, too.

Some people say the company’s policies are “shady at best” and claim they structure their terms to dodge responsibility. A few Quora reviewers even called it a “scam” after running into problems at the airport with their booking numbers.

Lesser Known Features

FlightNetwork offers several hidden gems that most travelers overlook. These features can actually save you some cash and make planning way easier.

Promo Codes and Special Deals

Believe it or not, FlightNetwork regularly drops promo codes that aren’t plastered everywhere. I’ve found codes that save you 5-15% on bookings, but you have to know where to look.

Check their social media every Tuesday—that’s when they usually roll out new deals. Signing up for their email alerts can also net you exclusive promo codes straight to your inbox.

Their Price Drop Protection deserves a mention, too. If your ticket price drops after you book, you can get a credit for the difference.

Just remember to register your booking for this within 24 hours of purchase. They also run seasonal flash sales, sometimes offering up to 30% off certain routes.

These flash deals usually show up about four times a year and only last 48 to 72 hours.

Multi-city and Group Bookings

FlightNetwork’s multi-city booking tool works surprisingly well compared to other sites. You can add up to six cities in one itinerary without the system crashing—which, frankly, happens on some competitors’ sites.

The tool suggests optimal connection times, too, so you’re less likely to sprint through airports. For group bookings, they’ve got a specialized service most people miss.

If you’re booking for 10 or more people, you get:

• A dedicated group booking specialist
• Flexible payment options, including installments
• Special luggage allowances
• The ability to hold seats without paying right away

Their group booking interface lets you assign seats and meal preferences for everyone in your party from one place. That saves a ton of time compared to entering each person’s info separately.

Frequently Asked Questions

Travelers have a lot of questions about FlightNetwork before booking. Here are answers to some of the most common concerns, based on what customers have actually experienced.

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