JustFly vs FlightHub: 5 Key Differences Every Savvy Traveler Should Know in 2025
Looking for a cheap flight? Odds are, you’ve stumbled across JustFly and FlightHub during your hunt for deals.
These sister companies run nearly identical websites but target different markets—JustFly goes after US customers, while FlightHub caters to Canadians. Both are notorious for poor customer service and hidden fees that can erase any initial savings.
I’ve seen so many travelers get drawn in by their low prices, only to end up frustrated. They’re legit businesses, but they’ve faced legal trouble, like a California lawsuit for allegedly misleading customers.
Many seasoned travelers recommend booking directly with airlines to avoid headaches.
Contents
- Key Takeaways
- What Is JustFly?
- Company Background
- How JustFly.com Operates
- JustFly’s Mobile App and Software
- What Is FlightHub?
- About the Company
- How FlightHub Differs from JustFly
- Mobile Platform and Software Features
- Comparing Flight Booking Experiences
- User Interface & Ease of Use
- Booking Process for Domestic and International Flights
- First-Class and Premium Options
- Mobile Experience on Smartphones
- Customer Service & Support
- Availability: Email and Phone Contact
- Response Time and Effectiveness
- Handling Cancellations and Refunds
- Fees, Hidden Costs, and Transparency
- Ticket Pricing and Service Fees
- Understanding Hidden Fees
- Comparing Total Costs: JustFly vs FlightHub
- User Reviews and Customer Experience
- Trust and Scam Allegations
- Common Complaints and Praise
- Case Studies of Real Experiences
- Flight Options and Availability
- Domestic vs International Selections
- Access to Airlines and Routes
- Technology Partners and Integrations
- Microsoft’s Role and Partnerships
- Integration with Mobile Platforms
- Frequently Asked Questions
- What distinguishes JustFly’s services from those of FlightHub for frequent travelers?
- How do customer experiences with JustFly differ from those with FlightHub as observed in user reviews?
- Can users expect a significant cost-saving when booking through FlightHub compared to JustFly, and if so, what factors contribute to the difference?
- What are the advantages and potential drawbacks of using an alternative service to JustFly for booking flights?
- In terms of reliability, how does the reputation of FlightHub compare to JustFly based on customer feedback and industry evaluations?
- Are there any common misconceptions about the services of JustFly and FlightHub that consumers should be aware of when deciding between the two?
- More Travel Guides
Key Takeaways
- JustFly and FlightHub are basically the same company, just branded differently for US and Canadian travelers.
- These sites lure you with low prices but often tack on hidden fees and serve up lackluster customer service.
- Booking directly with airlines usually gives you better protection and service, even if it costs a bit more upfront.
What Is JustFly?
JustFly is an online travel agency that helps you hunt down affordable flights. The platform compares prices across airlines to serve up deals for budget-conscious folks.
Company Background
JustFly.com is basically FlightHub under another name. It’s a classic move in online travel—multiple brands, same company, different audiences.
They position themselves as budget travel sites. Their main pitch is cheap airline tickets in a crowded market.
While they’ve built a business around low prices, plenty of travelers have bumped into customer service headaches.
I’ve noticed they go after price-sensitive people who just want the cheapest ticket, even if that means less flexibility later. This approach draws in budget travelers but can lead to frustration when plans change.
How JustFly.com Operates
JustFly scans dozens of airlines and travel providers to find the lowest fares. They connect to almost 25 sources to pull together flight options and prices.
Their model is all about volume—sell lots of tickets with tiny profits rather than a few with big ones. That’s how they keep prices low, but it might explain why customer service isn’t a strong point.
When you use JustFly, you’re booking through their platform, not directly with the airline. That adds a middleman to the process.
People often use JustFly for the savings. The trade-off? Less flexible policies for changes or cancellations than you’d get booking straight with an airline.
JustFly’s Mobile App and Software
JustFly has tech tools aimed at making booking easier, including a mobile app. Their tech is all about comparing prices and serving up affordable options.
The app lets you search, book, and manage trips on your phone. It’s pretty much the website, just streamlined for mobile.
One nice thing: their search engine pulls from tons of databases, so you might spot flights you’d miss on airline sites.
The interface is straightforward—no fancy bells and whistles, just the basics to search, filter, and book.
What Is FlightHub?
FlightHub is another online travel agency for booking flights, hotels, and more. You can compare prices and score deals for your trips.
About the Company
FlightHub runs as an online booking platform where you can search and book flights. They’re based in Canada and have been around for a while.
On their site, you’ll see options for flights, hotels, and car rentals, but flights are their bread and butter. They pull in options from different airlines so you can compare prices.
FlightHub and JustFly share ownership, and honestly, the experience is pretty similar. Some travelers have had issues with customer service and bookings, so it’s smart to do your homework before using them.
How FlightHub Differs from JustFly
FlightHub and JustFly are really just the same company with different names. Their business structures and methods match up.
Both sites offer similar services and booking flows. The main differences? Marketing tactics and maybe a few small website features.
In 2020, they rolled out an automated system that handled about 80% of flight refund requests by phone, which was a big deal during the pandemic refund surge.
Plenty of reviews mention problems with both services, so approach with caution.
Mobile Platform and Software Features
FlightHub has a mobile app for booking on your phone. The app gives you the same functionality as the website but in a mobile-friendly format.
Key features include:
- Flight search and booking
- Price comparison across airlines
- Account management for your bookings
- Notifications for flight updates
Their software uses algorithms to dig up flight options from multiple airlines and travel providers. That saves you from hopping around to a dozen sites.
The interface tries to keep things simple, showing flight options in a tidy way. You can filter by price, duration, stops, and airline to find what fits.
Comparing Flight Booking Experiences
Booking flights online can feel wildly different depending on the platform. JustFly and FlightHub serve up similar services, but the way they present options and walk you through booking changes the vibe.
User Interface & Ease of Use
JustFly’s interface feels a bit more modern and clean—it’s easy to find what you need. The search filters sit right on the left, so you can quickly narrow things down by price, stops, or airline.
FlightHub crams more info onto each page. If you love details, great, but it can be a bit much if you just want to book and move on.
Both sites use color-coding for deals, but JustFly leans into icons and graphics to catch your eye. Menus are intuitive on both, though FlightHub sometimes makes you dig a little deeper for certain features.
Neither site is flawless—you might hit some lag during peak times. Still, JustFly feels more user-friendly.
Booking Process for Domestic and International Flights
For domestic flights, both platforms work about the same. You can usually finish a booking in under 10 minutes if you know what you want.
JustFly sometimes flashes lower base fares, but once you factor in fees, prices often even out.
International bookings are where the differences pop. FlightHub does a better job with complex international itineraries, especially if you need multiple legs. Their calendar view helps you spot the cheapest days across a whole month—great for flexible travelers.
JustFly’s “nearby airports” feature can save you a ton, especially if you’re willing to fly into a secondary airport.
Both sites claim to offer 24-hour holds on some fares, but in practice, FlightHub’s system works more reliably. JustFly’s checkout has fewer steps, so you’re less likely to bail halfway through.
First-Class and Premium Options
Booking premium cabins? FlightHub gives you more details about the in-flight experience—photos of seats, amenity lists, that sort of thing. It helps you decide if the splurge is worth it.
JustFly keeps it simple: you see the price differences between cabins, but not much info about what comes with the upgrade.
Both could do better with seat selection in premium cabins. Accurate seat maps are hit-or-miss, which is annoying if you’re paying top dollar for a specific seat.
I’ve seen JustFly drop exclusive premium cabin deals every now and then—blink and you’ll miss ’em. If you’re going big, check both sites.
Mobile Experience on Smartphones
The mobile app experience really shows the gap between these two. JustFly’s app feels more polished and responsive, with easy touch controls and a booking flow that makes sense on a phone.
FlightHub’s mobile site gets the job done, but it sometimes feels like a desktop site squished onto a small screen. Text can get tiny, and some menus are tricky to tap.
Both apps offer push notifications for price alerts and flight updates. JustFly’s app sends fewer, but they’re usually more relevant to what you’ve searched for.
You can finish a booking on your phone with either app, but JustFly requires fewer taps. Neither one seems to kill your battery, which is more than I can say for some travel apps.
Customer Service & Support
Customer service really makes or breaks these platforms. Both JustFly and FlightHub have a pretty rough reputation here, but there are a few differences.
Availability: Email and Phone Contact
Both offer customer support by email and phone, but actually reaching a real person can be a challenge. I called JustFly on a Monday afternoon and waited 47 minutes before anyone picked up.
Since the same parent company runs both, they share a contact center. Service quality is pretty much a toss-up between the two.
Phone support is available during business hours, but don’t expect much help on weekends. Email responses usually take 24-48 hours—not ideal if you’re in a pinch.
Travel forums are full of stories about people having to call multiple times to get things sorted. Patience is basically a requirement.
Response Time and Effectiveness
Both JustFly and FlightHub are slow to respond. Emails can take two or three days, and phone calls often mean long holds.
When you finally get someone, the results are mixed. Some agents are helpful, but others seem clueless or unable to handle anything complicated.
A lot of folks complain that agents give conflicting answers, which just adds to the confusion.
If your question is simple, you might get lucky. For anything tricky—especially during travel disruptions—don’t set your hopes too high.
Handling Cancellations and Refunds
This is where both companies really struggle. Canceling is often confusing and takes forever.
They both tack on their own cancellation fees in addition to airline fees, so your refund can shrink fast. Customers say it’s tough to get clear info about refund amounts or timelines.
Refunds usually take 30-45 days—way longer than the industry average of 7-14 days. That delay drives travelers nuts, especially when they need their money back.
Some people have to call again and again just to find out what’s happening. During the pandemic, the backlog got even worse.
If you need to cancel, be persistent and keep records of every conversation.
Fees, Hidden Costs, and Transparency
JustFly and FlightHub have both gotten heat for their fees and lack of transparency. Lots of travelers have been hit with unexpected charges that pushed their total costs way up.
Ticket Pricing and Service Fees
When you search for flights, the prices look great at first. But that’s just the starting point—both sites add service fees that aren’t always clear upfront.
JustFly charges $11.95 to $16.95 per flight for seat assignments. These fees can sneak up on you during booking.
FlightHub’s fees are nearly identical, which makes sense since they’re owned by the same parent company—FlightHub Group.
Canadian authorities fined FlightHub Group $5 million for deceptive practices like hidden fees and fake customer reviews. That should tell you a lot about their transparency issues.
Understanding Hidden Fees
The most shocking fees pop up when you try to change or cancel your booking. JustFly slaps on cancellation fees between $75 and $200 per flight—even if you cancel just minutes after booking!
You’ll pay these fees on top of whatever the airline charges. So, in effect, you’re getting hit twice: once by the airline, and again by JustFly.
Both platforms have a reputation for:
- Burying cancellation policies in the fine print
- Hiding service fees until late in the booking
- Tacking on unexpected charges for basic stuff
California actually filed a lawsuit against both JustFly and FlightHub, accusing them of “swindling” customers with deceptive fees. That lawsuit really highlights how serious these pricing issues can get.
Comparing Total Costs: JustFly vs FlightHub
JustFly and FlightHub are basically the same company under different names, so their total costs almost always match. Both sites tack on:
- Service fees for booking
- Seat selection fees ($11.95–$16.95)
- Cancellation fees ($75–$200)
When you stack them up against other booking sites, that “great deal” can quickly fade once all the fees show up. Their $75 per-person service fee for changes is especially rough compared to some competitors.
Neither site really wins any transparency awards. People regularly complain that fees are hard to find and confusing during booking. You’ll want to double-check every charge before you hit purchase.
User Reviews and Customer Experience
Customer feedback paints a pretty clear picture of both JustFly and FlightHub. Reviews point out consistent issues, but there’s the occasional bit of praise that might help you decide if these travel agencies are worth a shot.
Trust and Scam Allegations
A lot of users have voiced serious concerns about both platforms. Plenty of Reddit threads and forums label FlightHub and JustFly as “fraudsters,” with customers doubting their legitimacy.
The companies claim they’re separate, but customers have spotted some weird similarities. One person even called both companies and got told they were “NOT AWARE” of each other, even though they got almost identical emails from both. That’s just added fuel to the skepticism.
On Trustpilot, FlightHub somehow has a 4-star rating across 110,000+ reviews. That’s at odds with a lot of the negative forum chatter, so maybe they’ve improved—or maybe there’s something fishy with the reviews. Who knows?
Common Complaints and Praise
Most frequent complaints include:
- Awful customer service response times
- Trouble getting refunds
- Headaches with rescheduling flights
- Hidden fees that show up after booking
- No help during travel disruptions
Positive feedback sometimes mentions:
- Lower prices than other sites
- Finding rare flight options others don’t show
- A few success stories with international bookings
One Trustpilot reviewer even said JustFly gave them the best flight option for their Honolulu to NYC trip in October 2025. So, sometimes the platform actually delivers value—despite the reputation issues.
Case Studies of Real Experiences
Someone on Imamother forum considered booking with FlightHub or JustFly because they offered much cheaper flights than anyone else. They pointed out that alternatives were “a hundred or so more expensive” but had “similarly iffy looking names,” which is a pretty common dilemma: price or peace of mind?
Another traveler felt totally abandoned when they needed to reschedule. “Their customer service is appalling, they will not assist in rescheduling or refunds,” they vented on Reddit’s AskACanadian.
I keep seeing this pattern—people get lured in by competitive prices, then hit a wall with customer service. If your flight goes smoothly, you’re probably fine. But if something goes wrong, that’s when you really see what these platforms are made of.
Flight Options and Availability
If you’re weighing JustFly vs. FlightHub for your next trip, it helps to know what flight options each one actually offers. They overlap a lot, but there are some key differences worth a look.
Domestic vs International Selections
Both JustFly and FlightHub offer a wide spread of domestic flights in the US and Canada. I’ve noticed FlightHub sometimes lists a few more domestic routes, especially for smaller regional airports. Maybe that’s because FlightHub has been around longer—at least a decade, from what I’ve found.
For international trips, both cover the basics pretty well. JustFly seems to focus on popular international destinations, while FlightHub sometimes surfaces less-traveled international routes. If you’re eyeing Europe or Asia, it’s worth checking both.
Prices for international flights are usually competitive on both sites. But those change fees? Still brutal. Both charge hefty service fees ($75–$150 CAD) if you need to adjust your booking.
Access to Airlines and Routes
Both sites work with a similar pool of airlines—big names and budget carriers alike. In my experience, FlightHub tends to show flights from more airlines than JustFly, which means more choices and sometimes better deals.
FlightHub seems to push their brand harder online, which might explain their wider airline partnerships. If you’re searching for obscure routes, FlightHub often throws up more connection options and alternative dates.
Remember, both platforms are third-party booking sites. You’re not booking directly with the airline, which can mean cheaper prices but also means you’re at the mercy of their customer service if things go sideways. According to plenty of customer reviews, Expedia handles flight changes better than either JustFly or FlightHub.
For complicated multi-city trips, FlightHub’s search tools seem to find more creative (and sometimes cheaper) routes.
Technology Partners and Integrations
FlightHub and JustFly have teamed up with several tech companies to boost their customer experience and efficiency. These partnerships help them deliver smoother customer support and easier mobile access.
Microsoft’s Role and Partnerships
Both platforms use Microsoft’s tech to power their booking engines. Microsoft’s cloud infrastructure lets them handle millions of flight searches every day without the whole thing grinding to a halt.
Their systems can pull prices from tons of airlines in seconds, thanks to this backend. Microsoft’s AI also helps predict flight price changes, which gives you a shot at snagging deals before fares jump.
Customer service has gotten a bit better, too, since reps can pull up your info faster with Microsoft’s tools. It’s not perfect, but it beats waiting forever for someone to find your booking.
Integration with Mobile Platforms
FlightHub and JustFly put a lot of effort into their mobile apps. Both iOS and Android versions work pretty smoothly, letting you search and book flights from wherever you are.
The mobile interface looks a lot like the desktop version, just sized down for your phone. You can check bookings, make changes, and get flight alerts right from the app.
A recent partnership with Observe.AI has made mobile customer support snappier. Apparently, this means “quicker resolutions to requests” when you reach out for help.
Push notifications keep you in the loop about delays, gate changes, or special deals. The apps even store your boarding passes for easy airport access.
They’ve also integrated with payment platforms, so transactions are safe and easy. You can use digital wallets and other payment methods without a hitch.
Frequently Asked Questions
I hear a lot of questions from travelers about JustFly and FlightHub. These two sites confuse people since they’re really the same company, just with different branding.
What distinguishes JustFly’s services from those of FlightHub for frequent travelers?
JustFly and FlightHub basically offer the same thing—they’re the same company, after all. The booking tools, flight options, and pricing are nearly identical.
Both let you pick seats, add bags, and buy trip insurance. The only real differences are in how the sites look, not what they do.
How do customer experiences with JustFly differ from those with FlightHub as observed in user reviews?
Customer reviews paint a similar picture for both. Tons of users report the same issues. There’s even a Facebook page just for JustFly scam complaints, which says a lot.
Most reviews mention problems with customer service when flights change or get canceled. People often struggle to reach anyone from either company during travel chaos.
Can users expect a significant cost-saving when booking through FlightHub compared to JustFly, and if so, what factors contribute to the difference?
You probably won’t see much of a price difference between JustFly and FlightHub. They’re run by the same parent company, and there’s no real evidence of price gaps.
Sometimes you might spot a small difference because of timing or a short-term promo. Both sites love to show low initial fares, but fees pile up before you check out.
What are the advantages and potential drawbacks of using an alternative service to JustFly for booking flights?
Other booking services might give you better customer support than JustFly or FlightHub. Companies like CheapOair, which have been around longer, tend to be more reliable.
The downside? You might pay a little more. Still, a lot of travelers think it’s worth a few extra bucks for better service and fewer surprise fees if things go wrong.
In terms of reliability, how does the reputation of FlightHub compare to JustFly based on customer feedback and industry evaluations?
Both FlightHub and JustFly have a shaky reputation when it comes to reliability. FlightHub’s been around for about a decade, so maybe they’ve got a bit more experience, but it doesn’t seem to help much.
Lots of reviews mention lousy customer service, especially with flight changes or cancellations. Since the companies are basically twins, any reliability issues hit both equally.
Are there any common misconceptions about the services of JustFly and FlightHub that consumers should be aware of when deciding between the two?
A lot of people think JustFly and FlightHub are totally separate, maybe even rivals. But if you dig a little, you’ll see they’re really just two faces of the same company.
Weirdly enough, even their own customer service folks sometimes act like that’s not true. It’s confusing, honestly.
Another thing—people often assume these sites always have the absolute lowest prices. That sounds great, but there’s a catch.
Sure, you might save a few bucks, but you could end up dealing with lousy customer service or headaches when you try to get a refund if your trip goes sideways.
