FlightHub Review: Is This Budget Flight Booking Site Worth Your Time in 2025?
Thinking about booking a flight? FlightHub pops up a lot when you’re hunting for cheap airfare, but the reviews are, well, all over the place. Some travelers rave about helpful agents, while others complain about hidden fees and maddening customer service.
As an online travel agency, FlightHub throws out some seriously competitive prices—sometimes even better than the big-name search engines. I’ve stumbled on deals there that just don’t show up anywhere else.
Before you commit, though, you’ll want to look into their cancellation policies and keep an eye out for sneaky add-on costs.
Contents
- Key Takeaways
- What Is FlightHub?
- Background and Company Overview
- How FlightHub Works
- FlightHub as an Online Travel Agency
- FlightHub Booking Process
- Searching for Flights
- Using the Booking Platform
- Retrieving and Using Your Booking Number
- FlightHub Customer Experience
- Ease of Use and Website Navigation
- Mobile Access and Compatibility
- Customer Feedback
- Customer Service and Support
- Contacting FlightHub
- Handling Common Issues
- Support via Email
- Refunds, Cancellations, and Penalties
- Refund Policy Overview
- Cancellations and Change Fees
- Understanding Penalties
- FlightHub’s Transparency and Market Reputation
- Transparency in Pricing
- Temporary Consent Agreement and Compliance
- Dealing with Spam and Unwanted Emails
- Regulatory Actions and Consumer Protection
- Actions by the Competition Bureau
- Online Marketplace Regulations
- Identifying Scam Warnings
- How FlightHub Compares to Other Online Travel Agencies
- Comparison of Key Features
- Customer Service Differences
- Pricing and Value
- Frequently Asked Questions
- How does FlightHub’s pricing model allow for lower airfares compared to competitors?
- What measures should I take to verify the authenticity of my flight booking with FlightHub?
- Could choosing FlightHub over booking directly with an airline be beneficial for my travel plans?
- What is the difference between FlightHub and JustFly in terms of service and reliability?
- In terms of legal standing and consumer protection, how is FlightHub rated with the Better Business Bureau?
- What are some of the frequent issues users have reported about FlightHub according to consumer forums like Reddit?
- More Travel Guides
Key Takeaways
- FlightHub can beat competitor prices, but those extra fees at checkout can sneak up on you.
- Customer service is a gamble—some folks have great experiences, others, not so much.
- Always read the fine print on cancellations and changes, whether you’re using FlightHub or any other OTA.
What Is FlightHub?
FlightHub is one of the bigger online travel agencies out there, helping people book flights, hotels, and other travel stuff. They say they can offer competitive prices because of their partnerships with airlines and other providers.
Background and Company Overview
FlightHub.com started up in Canada and has been around for a while now. They’ve carved out a spot in the crowded world of online travel booking.
They’re basically the middleman between you and the airlines, hotels, and so on. What makes them stand out, at least a little, is their focus on finding cheaper flight options.
A lot of people say they’ve found lower prices on FlightHub than on other sites—or even on Google Flights. That’s helped them build a loyal following, even with all the mixed feedback about their service.
They mainly operate in North America, but you can book flights to just about anywhere. Their money comes from service fees added on top of the base travel costs.
How FlightHub Works
When you hit FlightHub.com, the first thing you’ll see is the search box. Just plug in your departure and arrival cities, dates, and how many people are flying.
After you hit search, the site spits out a list of flights from different airlines—sorted by price or maybe by duration, depending on how you filter it.
You can filter for non-stop flights, certain airlines, or specific departure times. Once you spot a flight you like, you click through to book.
FlightHub doesn’t run any flights themselves. They just pull data from airline reservation systems and show it all in one place. Once you book, they’ll send you a confirmation email.
One thing I’ve noticed: prices sometimes jump around during booking, and extra fees can pop up at the last minute.
FlightHub as an Online Travel Agency
FlightHub acts as a classic OTA, sitting between you and the actual travel companies. If you book through them, they handle your reservation and you’ll need to go through them for changes or problems.
There’s an upside here: you can compare prices across a bunch of airlines on one screen, and sometimes FlightHub has deals you just won’t see elsewhere. That’s probably why so many budget travelers keep coming back—even with the complaints.
But there’s a flip side. Customer service can be a total roll of the dice. Some people get fast, helpful support, others end up stuck in a phone queue or emailing back and forth for days. Since FlightHub isn’t the airline, fixing issues can take longer—they have to go through the actual provider.
Their cancellation and change policies are usually stricter than if you booked directly, and those extra fees? They’re real, and they add up if you’re not careful.
FlightHub Booking Process
Booking on FlightHub is pretty straightforward—nothing too fancy, and it’s accessible even for folks who aren’t super techy. They offer a bunch of search and payment options, though your experience can depend on your device and internet.
Searching for Flights
The homepage keeps it simple: fill in your cities, dates, and passenger count. I actually like their calendar tool—it shows price differences with green and red dots, which is handy.
You can filter by airline, stops, or departure time. On a computer, the filters are on the left; on mobile, you might have to poke around a bit to find them.
Their price alert feature is a nice touch. If you’re not ready to book, set an alert and FlightHub will ping you when prices drop. I saved about $70 that way last time.
Using the Booking Platform
After you pick a flight, you get sent to the booking page. They’ll show you the base fare and some fees, but I’ve seen extra charges pop up at checkout that weren’t there before.
You’ll need to enter names, contact info, and payment details. Double-check your spelling—airlines can charge a ton for corrections.
FlightHub takes major credit cards and some payment services. I’ve found it works better on Chrome than on Safari, at least on my Mac.
Before you finish, look over every detail. FlightHub doesn’t always make the rules for changes super obvious.
Retrieving and Using Your Booking Number
After you pay, FlightHub emails you a booking confirmation and booking number. Usually it comes through in a few minutes, but check your spam just in case.
That booking number (sometimes called a PNR or confirmation code) is important—save it somewhere you won’t lose it. I usually screenshot it and email it to myself for backup.
You’ll need that number to:
- Check in online with the airline
- Track your flight
- Choose seats
- Get help from customer service
FlightHub’s “My Trips” section lets you look up bookings with your number and last name. I always log in a few days before my trip to make sure everything’s in order.
FlightHub Customer Experience
FlightHub’s customer experience swings wildly depending on what you’re doing. Some things are smooth, others—well, not so much.
The website is pretty straightforward. You can search, compare, and filter flights by price, airline, or departure time. The filters work, but the site can get cluttered with pop-ups for deals and upsells, which gets annoying.
Booking is easy: pick your flight, enter your info, and pay. But the fine print? It’s easy to miss, and fees sometimes only show up late in the process.
If you’re on a Mac, you might notice the site running a bit slow. It’s been that way for a while now.
Mobile Access and Compatibility
The mobile experience isn’t great. FlightHub has an app, but I’ve found it clunky and slow. It lags during searches and sometimes crashes when you try to pay.
The mobile website is better, but it’s not really made for small screens. Expect a lot of pinching and zooming.
If you’re booking on your phone, you might end up switching to a computer out of frustration. This is definitely something FlightHub should fix.
Customer Feedback
Most customer feedback about FlightHub is pretty rough. Poor customer service comes up again and again. One person called it “the worst experience ever,” and others say it’s almost impossible to get a real person on the phone.
Even frequent flyers who spend big money feel ignored. On Sitejabber, FlightHub sits at just 2.2 stars from over 5,000 reviews.
There are a few bright spots—one customer named Munir got a shout-out for making a stressful booking “calm and even pleasant.” But honestly, those stories are rare compared to all the complaints about refunds and rescheduling headaches.
Customer Service and Support
Customer service can really make or break your experience, and with FlightHub, it’s a mixed bag.
Contacting FlightHub
Getting hold of FlightHub isn’t always easy. They do have phone support, but people say wait times can stretch past an hour. Their phone lines are open during business hours, but if you’re overseas and need help fast, the timing might not work out.
They also have a chat function on the website. Sometimes you get a quick response, but other times your message just sits there for days.
If you call, try doing it early in the morning or late at night (EST) for a better shot at a short wait. And always have your booking number ready.
Handling Common Issues
When it comes to fixing problems, FlightHub’s track record is all over the place. Flight changes and cancellations seem to be the biggest pain points.
Some agents, like Munir (who gets mentioned in reviews), really help out and make things less stressful.
But way more people report trouble getting refunds or making even simple changes. Unexpected service fees show up, and they’re often not clear about them during booking.
Price discrepancies come up a lot, too. What looks like a great deal at first can end up costing more once all the fees are added.
If you want to cover yourself, screenshot every confirmation page as you go. Always check the fine print before you hit “buy.”
Support via Email
Email support is usually the slowest option. You might wait 24–72 hours for a reply, which is not great if you’re in a hurry.
A lot of responses seem copy-pasted and don’t really answer your actual question. You’ll probably have to follow up more than once to get a real answer.
On the plus side, email gives you a paper trail. Save every message in case you need to escalate things or dispute a charge.
If your issue is complicated, send a detailed email first, then call if you don’t hear back soon. Put your booking number and a clear description in the subject line—it might help.
Refunds, Cancellations, and Penalties
FlightHub’s refund and cancellation policies have frustrated a lot of travelers. If you’re thinking of booking, pay attention to the details here.
Refund Policy Overview
FlightHub’s refund policy is stricter than what you’d get booking straight with the airline. If you ask for a refund, you’ll probably get travel credits, not cash. Those credits usually expire in a year, which isn’t great if you don’t travel often.
You’ll need your booking number to start a refund, and you have to contact customer service directly. Don’t expect it to be painless—lots of people mention long hold times.
The company seems to care more about protecting profits than making customers happy. One reviewer even said FlightHub told them they’d “lose money, not break even” if they gave a full refund.
Cancellations and Change Fees
FlightHub’s cancellation and change fees are steep. People often get hit with $200–$225 per ticket just to make a change, and that’s on top of any airline fees.
What’s worse, some customers paid these fees and then found out:
- The changes weren’t actually made
- Their info was updated incorrectly
- They ran into problems at check-in
One person paid $225 to change a flight, only to discover at the airport that nothing had been updated. Another got charged more than once for the same service.
Understanding Penalties
FlightHub’s penalty system seems built to squeeze out extra revenue. Watch for these pitfalls:
- Error “corrections” – Some reviewers say FlightHub creates booking errors, then charges $75 per ticket to fix them.
- Customer service interventions – Even if FlightHub caused the problem, you might get charged for help.
- Random credit card charges – Several people found surprise charges after their trip.
One reviewer said random charges showed up on their card and FlightHub refused to refund them. Another spent ages on hold trying to dispute a charge.
These penalties aren’t always obvious when you book. Read the fine print every time.
FlightHub’s Transparency and Market Reputation
FlightHub’s reputation in the travel world is—let’s just say—not great. Their business practices have raised a lot of eyebrows, especially around pricing, regulations, and how they market themselves.
Transparency in Pricing
FlightHub’s pricing structure frustrates a lot of travelers. Trustpilot reviews—over 110,000 of them—give the company a 4-star rating, but many folks spot unexpected fees right at checkout.
These so-called “hidden charges” sneak in as seat selection fees, baggage fees, and service charges that aren’t obvious when you start booking.
Compare FlightHub’s prices to booking directly with airlines and you’ll often see a big gap. That’s because FlightHub tacks on their own service fees to the base fare.
Watch out for their “Price Drop Protection” feature. Plenty of users say it doesn’t really deliver savings and can be a pain to claim if fares actually go down.
Temporary Consent Agreement and Compliance
Regulators have kept a close eye on FlightHub in recent years. The company agreed to a temporary consent agreement with consumer protection agencies, which forced them to change some business practices.
They had to update how they advertise prices—now they need to show the full cost, including all fees. They also had to be more honest about flight availability and improve how they process refunds for canceled flights.
On Reddit, some people call FlightHub and JustFly “fraudsters,” accusing them of intentionally misspelling names on tickets. That trick can leave travelers with expensive correction fees.
Sitejabber rates FlightHub at just 2.2 stars from over 5,000 reviews, so it’s clear people still have compliance concerns even after regulatory intervention.
Dealing with Spam and Unwanted Emails
FlightHub’s marketing tactics annoy a lot of customers, especially when it comes to email spam and privacy. After booking, people often get bombarded with promotional emails that are tough to escape.
Their sign-up process automatically opts you into marketing emails unless you untick several boxes during checkout. It’s easy to miss.
Even after unsubscribing, those emails sometimes keep coming. Some travelers dodge this by using a separate email just for travel bookings.
FlightHub’s privacy policy lets them share your info with “partners,” which might explain why you get offers from companies you’ve never heard of. If you hate a cluttered inbox, double-check all the consent options before finishing your booking.
Regulatory Actions and Consumer Protection
FlightHub’s business practices have landed them in hot water with government agencies in both Canada and the US. Authorities have taken action against them for misleading consumers and deceptive marketing.
Actions by the Competition Bureau
The Competition Bureau of Canada really cracked down on FlightHub. They slapped the company with $5.8 million in penalties for misleading advertising.
Investigators found FlightHub gave customers the impression that cancellation and rebooking came free, but then charged extra fees for those services.
I’ve watched plenty of travelers think they scored a bargain, only to find out about hidden costs later. The Bureau went after these deceptive tactics that left people feeling ripped off.
Online Marketplace Regulations
Online travel agencies like FlightHub have to navigate a maze of regulations. The US Department of Transportation has also fined FlightHub Group Inc. and its subsidiaries for breaking consumer protection rules.
These rules exist to make pricing and services more transparent. Companies have to show all fees upfront—no hiding costs in fine print or tricking customers about what they’re buying.
When you use an online travel site, always check for clear disclosure of:
- All fees (service charges included)
- Cancellation policies
- Refund terms
- Booking protection options
A lot of travelers don’t even realize these regulations are in place to protect them from predatory business practices.
Identifying Scam Warnings
The sheer number of complaints about FlightHub should make anyone pause. People in both Canada and the US have run into issues, so it’s not just a one-off thing.
Partial refunds are a big red flag. Some customers only get 60% back when the airline would have refunded the full amount. FlightHub usually blames airline policy, but that doesn’t always line up with reality.
Watch out for these warning signs when picking a booking site:
- Bad customer service (or none at all)
- Hard to reach a real person
- Refusal to honor advertised prices
- Surprise fees during checkout
- Cancellation policies way stricter than the airline’s
I always check a company’s Better Business Bureau rating and recent reviews before booking. It can save you a ton of stress—and cash.
How FlightHub Compares to Other Online Travel Agencies
If you’re hunting for flights online, it’s smart to see how different sites measure up. FlightHub stands out from competitors like Expedia in ways that could sway your decision.
Comparison of Key Features
FlightHub’s search algorithm pulls deals from a bunch of airlines and agencies. The interface is pretty bare-bones, which is nice if you don’t want a million add-ons.
Unlike Expedia, which bundles hotels and cars, FlightHub sticks mostly to flights.
Their price calendar makes it easy to spot cheaper flights if your dates are flexible. But you won’t find loyalty programs like Orbitz or Expedia offer.
They do have a mobile app, though it’s not as slick or full-featured as some rivals. If you like booking from your phone, you might find other sites easier to use.
Customer Service Differences
Customer service is where FlightHub really falls behind. Tons of reviews complain about slow or unhelpful support.
If your flight changes, getting help from FlightHub can be a headache. Their response times lag behind industry leaders like Expedia.
Most big travel sites have 24/7 support via phone, chat, and email. FlightHub seems to offer fewer options. Before booking, it’s worth checking their support hours—especially if your trip is complicated.
Pricing and Value
FlightHub loves to advertise rock-bottom prices, and sometimes their search system does find deals others miss.
But those hidden fees? They’re real. Reviewers often spot surprise charges at checkout. Other travel sites do this too, but FlightHub gets called out for it more often.
Cheapest isn’t always best. Sometimes Expedia or Orbitz charges a little more but gives you better cancellation policies or free changes. FlightHub usually has stricter rules if you need to change or cancel.
Price protection matters too. Some sites refund the difference if fares drop after you book. Check if FlightHub actually offers this before you commit—it could save you some stress.
Frequently Asked Questions
People have a lot of questions about FlightHub, especially around pricing, booking verification, and how it stacks up to airlines and other sites.
How does FlightHub’s pricing model allow for lower airfares compared to competitors?
FlightHub can offer lower fares because they buy tickets in bulk from airlines. That lets them snag special rates regular folks can’t get.
They also use algorithms to hunt for the cheapest combos across airlines. Sometimes they’ll piece together flights from different carriers to build a cheaper route than you’d find booking direct.
Still, those savings can shrink fast once you add in FlightHub’s service fees at checkout.
What measures should I take to verify the authenticity of my flight booking with FlightHub?
Always double-check your booking with the airline after you buy through FlightHub. Use your booking reference on the airline’s site or just call them to confirm your reservation.
Keep every email confirmation from both FlightHub and the airline. I like to screenshot booking details and confirmation pages, just in case.
A day or two after booking, contact the airline to make sure everything’s correct—your name, flight times, any special requests.
Could choosing FlightHub over booking directly with an airline be beneficial for my travel plans?
FlightHub might help you score the lowest price if your plans are flexible. Sometimes they find creative routes that airlines don’t show.
They’re handy for complex trips involving multiple airlines, since they can combine flights that don’t usually partner.
But if something goes sideways, you’ll have to deal with FlightHub instead of the airline. That extra layer can really slow down problem-solving during travel hiccups.
What is the difference between FlightHub and JustFly in terms of service and reliability?
FlightHub and JustFly are basically twins. Same parent company, same booking system, same customer service setup.
People’s experiences are almost identical on both sites. Complaints about slow support and hidden fees pop up for both.
The main differences? Maybe a slightly different site look or the occasional promo. Sometimes one site has a marginally better deal for the same flight.
In terms of legal standing and consumer protection, how is FlightHub rated with the Better Business Bureau?
FlightHub’s Better Business Bureau rating isn’t great. They’ve racked up a lot of complaints about refunds and service fees.
The BBB has flagged patterns like unreachable customer service and slow refund processing, which drags down their score.
If you book with FlightHub, know that their BBB record suggests you might hit some bumps if you need to change plans or chase down a refund.
What are some of the frequent issues users have reported about FlightHub according to consumer forums like Reddit?
Reddit users often talk about FlightHub’s customer service response times. Some say they’ve waited on hold for hours, or just never got a reply to their emails.
Flight changes seem to frustrate a lot of people too. When airlines tweak schedules, FlightHub apparently drags its feet on notifying customers, and rebooking turns into a hassle.
Hidden fees? That comes up a lot. Folks describe how the price looks great at first, but by checkout, it’s way higher—extra charges and add-ons that weren’t exactly obvious from the start.
