JustFly Review: 5 Surprising Truths About This Budget Booking Platform
Trying to figure out if JustFly.com is worth your trust? If you’re planning a trip soon, you might want to pause before booking through this online travel agency.
Based on what travelers are saying lately, JustFly’s reputation for customer service and booking reliability isn’t exactly glowing.
A lot of people have run into headaches with cancelled flights, refund nightmares, and barely-there customer support when things go south. Even when folks ask for a manager, they usually just get bounced around.
Sure, sometimes the site offers tempting prices, but the savings can evaporate fast if you end up stuck in a mess.
I’ve watched more than a few dream vacations go sideways after someone tried to save a buck. Personally, I’d say it’s safer to book directly with airlines or stick to the bigger-name agencies—especially for important trips or complicated plans.
Contents
- Key Takeaways
- What Is JustFly?
- Company Background
- How JustFly Works
- Booking Process and User Experience
- Searching for Flights
- Selecting Payment Methods
- Receiving Confirmation Email
- Quality of Service
- Support and Tech Assistance
- Verification and Trust
- Concerns About Legitimacy
- Refund and Cancellation Policies
- How Refunds Work
- Cancellation Process
- Customer Reviews and Ratings
- Review Scores and Sentiment
- Common Complaints
- Positive Experiences
- Comparison with Other Travel Booking Platforms
- Advantages Over Competitors
- Where JustFly Falls Short
- Safety, Security, and Trustworthiness
- Data Privacy and Security Measures
- Handling Sensitive Information
- Expert and Community Insights
- Expert Assessments
- User Community Recognition
- Awards and Endorsements
- Tips for Booking with JustFly
- Maximizing Savings
- Avoiding Common Issues
- Frequently Asked Questions
- What should travelers be aware of before booking with JustFly according to Yelp reviews?
- Can customers expect reliable customer service based on JustFly’s Better Business Bureau (BBB) ratings and reviews?
- How does JustFly maintain lower prices compared to booking directly with airlines?
- What are the potential risks or downsides of using discount travel sites like JustFly as reported by users on Reddit?
- Based on TripAdvisor experiences, how does JustFly’s booking process and post-booking support measure up?
- Who operates JustFly, and how does this affect the reliability and quality of their service?
- More Travel Guides
Key Takeaways
- JustFly sometimes has great fares, but many travelers run into bad customer service and booking hassles.
- Refunds can be a hassle, with delays and unclear processes after cancelled flights.
- Booking straight with airlines gives you more control and better support if things go wrong.
What Is JustFly?
JustFly is an online travel site where you can book flights, hotels, and other travel services. They claim to offer budget prices, but people’s experiences range from smooth to downright frustrating.
Company Background
JustFly.com has been around for a while now. Momentum Ventures, based in Montreal, runs the show and also owns a few other travel-related websites.
They market themselves as a cheap alternative for travelers chasing deals on flights and vacation packages.
Supposedly, their special relationships with airlines let them offer some of the lowest fares out there. The website keeps things simple with a no-frills search tool so you can compare prices easily.
But despite all those big promises, JustFly’s reputation in the travel world is, well, pretty mixed. Plenty of users have had rocky encounters with their service and support.
How JustFly Works
JustFly’s website is pretty standard for travel booking. You plug in your departure and arrival cities, pick dates, add passengers, and the site pulls up a list of flights.
You’ll see options sorted by price, trip length, and other basics. Filters are there for direct flights, airlines, or departure times if you’re picky.
After picking a flight, you fill out your info and pay. JustFly sends you a confirmation email with your itinerary and booking number.
Unlike booking directly with an airline, JustFly acts as a middleman. So if something goes wrong, you’ll probably have to deal with their customer service instead of calling the airline directly.
Some folks have trouble when they need to change or cancel flights through JustFly. Their customer service response can be slow, which is worth thinking about before you click “book.”
Booking Process and User Experience
Booking through JustFly has a few quirks at each stage, from searching to checkout to confirmation.
Searching for Flights
The search tool on JustFly is pretty barebones. You get the usual fields—cities, dates, and passenger count.
They show a wide range of flights, which is nice if you’re hunting for bargains.
But the site is always shouting about “limited seats” or “only 2 tickets left,” which just feels like pressure tactics. Honestly, it’s a bit much.
Filters are basic. You can sort by price or time, but you won’t find fancy options like flexible dates or nearby airports. Results pop up fast, though those relentless pop-ups about “special deals” can get annoying.
Selecting Payment Methods
JustFly takes most major credit and debit cards. Seems easy enough, but watch out for sneaky fees.
A lot of users notice surprise charges that only show up right before you finish booking. It’s frustrating and feels a little shady.
The checkout page pushes extras like travel insurance and baggage fees pretty hard. These add-ons can make your final total jump. I’d suggest grabbing a screenshot of your payment page before you pay, just in case you have to dispute anything later.
Receiving Confirmation Email
After payment, you should get a confirmation email pretty quickly. It’ll have your booking number and flight details—hang onto that for check-in and any future questions.
But sometimes the emails show up late or get lost in spam. Even worse, some people get emails with wrong flight info.
The confirmation isn’t always thorough. You might not see baggage rules or airline policies. It’s smart to double-check your booking directly on the airline’s website using the number from JustFly.
If you spot any mismatches, reach out to customer service right away. Save all your emails and notes in case you have to chase things down later.
Quality of Service
JustFly’s service doesn’t really meet most people’s expectations for a travel booking site. There are a lot of complaints about how they handle support and problem-solving.
Support and Tech Assistance
Honestly, tech support is where JustFly really drops the ball. When travel plans change (and they always do), a lot of customers just get left hanging.
I’ve seen reviews about long waits just to get a human on the line. Their phone system is mostly robots, and even if you ask for a manager, you’re likely to get nowhere.
The chat support isn’t much better. Slow, sometimes disconnects, and not great if you need urgent help. When you’re in a bind, this kind of support just doesn’t cut it.
Verification and Trust
JustFly doesn’t have the same verification steps you’ll find on more reputable booking sites. Unlike some competitors that double-check bookings and send instant confirmations, JustFly leaves some customers unsure if their flights are even booked.
There’s no visible quality control process. That’s nerve-wracking when you’ve just spent a bunch of money.
Many folks mention missing or contradictory confirmation emails, which doesn’t inspire confidence.
Prices can also change between your first search and checkout. Those last-minute fees really take the shine off the “deal.”
Concerns About Legitimacy
JustFly is a legit business, but their business practices can feel sketchy. They’ve got a 2.2-star rating from over 6,000 reviews on Sitejabber, which says a lot.
They mostly act as a booking aggregator and don’t offer much in the way of customer protection. If your flight gets canceled or changed, you might have a hard time getting help or a refund.
Some travelers get charged for extras they never asked for. Others say refunds are slow or come with surprise “service fees” taken out.
Be extra careful with their change and cancellation policies. They’re usually stricter than the airlines and can include hidden fees.
Refund and Cancellation Policies
Refunds and cancellations are a big pain point with JustFly. Travelers often get hit with surprise fees and long waits for their money back.
How Refunds Work
Getting a refund from JustFly isn’t always straightforward. People say it usually takes 2-10 business days after cancellation, but some have waited much longer.
One customer said they were told to wait weeks for a $1,500 refund with no clear reason.
JustFly charges its own cancellation fees on top of what the airline charges. That double-dipping catches a lot of people off guard.
You’ll probably have to eat a $150 fee even if you follow their process to the letter.
If you need a refund, make sure to:
- Get everything in writing
- Call to confirm your cancellation
- Keep all your emails and notes
- Write down the names of reps you talk to
Cancellation Process
The cancellation process feels a bit like a trap. JustFly advertises “free” 24-hour cancellation, but you actually have to pay an extra $20 for their “extended cancellation agreement” to get that perk.
This has left a lot of people feeling misled.
You can cancel online, but it’s smart to call and make sure it actually went through. I’ve heard stories of people canceling online, paying the fee, and still needing to call to confirm.
Between JustFly’s fees and the airline’s, your refund can shrink fast—sometimes to the point where canceling barely makes sense.
Customer Reviews and Ratings
People have all kinds of things to say about JustFly. Some love it, others wouldn’t touch it again.
Review Scores and Sentiment
JustFly’s reviews are all over the place. On Trustpilot, you’ll find some happy customers, but elsewhere, the warnings get louder.
A few users have booked dozens of flights without issue, so it’s not all bad news. But in 2024-2025, the trend is definitely more negative.
Most recent reviews lean toward frustration, especially when it comes to customer service during flight changes or cancellations.
If you’re thinking about using JustFly, I’d say approach with caution. They get the basics done, but if your plans shift, be ready for some hassle.
Common Complaints
The big complaints are about customer service and handling flight changes. One person got an email just two days before their trip saying their flight was canceled—imagine the stress.
Others almost got charged twice for the same booking, which is a red flag for billing issues.
There are plenty of mentions of “deceptive practices,” especially around fees and unclear policies.
When flights get changed or canceled, getting help from JustFly is a challenge. One Reddit user put it bluntly: it’s not a “scam,” but you’re rolling the dice on customer service if anything goes wrong.
Positive Experiences
Not everyone has a bad time with JustFly. One Trustpilot user found the best flight from Honolulu to NYC for October 2025—cheaper than anywhere else.
Another person booked over 50 flights with no issues and even got a refund without drama. So, for simple, no-change bookings, JustFly can work just fine.
They do seem to find good deals. Even some critics admit the prices can be hard to beat.
If you’re on a tight budget, have flexible plans, and don’t expect to need much support, JustFly might be worth a look. But the happiest customers are usually the ones whose trips go exactly as planned.
Comparison with Other Travel Booking Platforms
If you’re trying to decide where to book your next flight, it helps to see how JustFly stacks up against the competition. The differences in service, prices, and user experience can really make or break your trip.
Advantages Over Competitors
JustFly is hard to beat for rock-bottom prices. I’ve noticed they list deals that don’t show up on other sites.
Some travelers have found JustFly gives the best rates for specific routes—like that Honolulu to NYC flight for October 2025.
Their search tool is pretty good at surfacing hidden deals and oddball routes that can save you money. The interface is also simple, so it’s easy to compare prices across dates.
If you know exactly what you want and don’t plan on making changes, JustFly can help you snag those cheap fares that other sites miss.
Where JustFly Falls Short
Customer service drags JustFly down compared to big names like Expedia. Tons of reviews highlight major headaches when travelers try to change or cancel flights.
One reviewer even called their experience “terrible” after struggling to get credit for a canceled ticket. That’s not exactly reassuring.
The Better Business Bureau has started looking into JustFly. You don’t see that happening with more established sites, which is honestly a little alarming.
This points to bigger problems with how JustFly handles customer complaints. It’s not just a one-off.
Those tempting prices? They can hide some nasty surprises. People call Expedia “pretty legit” by comparison, and I tend to agree.
If you think you might need to adjust your plans, it could be worth paying a bit more for a booking site that actually has your back.
Safety, Security, and Trustworthiness
When you’re booking travel online, safety and trust should really be at the top of your mind. With JustFly, I’ve noticed some big question marks about both their security practices and how they treat your info.
Data Privacy and Security Measures
JustFly’s data security gives me pause. Plenty of customers have said they got spammed after using the site, so it looks like your info might get passed around.
The website doesn’t lay out its encryption methods or payment protections in any detail. That’s not great.
Their privacy policy? Vague at best about what happens to your data after you book. In this day and age, that’s kind of unsettling.
Most reputable travel sites show off their security certifications, but I couldn’t easily spot anything like that on JustFly.
For safety-conscious travelers, this feels risky. You’re handing over credit card details and personal info without much clarity on how it’s protected.
Handling Sensitive Information
JustFly doesn’t seem to handle sensitive info very well. Some reviews mention customer service reps asking for full credit card numbers over unsecured phone lines—which, honestly, is a huge red flag.
When people need to cancel or change bookings, they often have to give out sensitive details again and again to different agents. That just increases the chance of your info getting misused.
They also seem pretty lax about verifying identities. A few users said they could access bookings without strong verification, which could let the wrong person see your travel plans.
If you care about data security, these practices are troubling. The way they deal with sensitive info feels sloppy at best.
Expert and Community Insights
The travel industry and online communities have weighed in on JustFly. Their input paints a clearer picture than just isolated reviews.
Expert Assessments
Travel industry analysts have flagged JustFly for questionable business practices. Consumer advocacy groups keep pointing out misleading pricing and customer service problems.
The Better Business Bureau has logged hundreds of complaints—hidden fees and refund hassles come up a lot.
Legal experts who focus on consumer rights say JustFly’s terms of service are stacked in the company’s favor. They warn that while the ticket prices look low, the final cost often balloons with extra fees for things you’d expect to get for free.
Consumer protection agencies have put out warnings about sites like JustFly. They suggest doing your homework before booking.
User Community Recognition
JustFly has a pretty rough reputation in travel circles. On Reddit’s r/Flights, seasoned travelers often warn folks to steer clear.
One person called JustFly “just another sneaky scam” that lures you in with low prices and then piles on fees.
Travel bloggers and influencers rarely have anything nice to say about JustFly. Many share stories of botched bookings.
Frequent flyers on FlyerTalk mostly recommend booking direct with airlines whenever you can.
Across review sites like Trustpilot and Sitejabber, JustFly’s ratings stay low. Sitejabber shows a 2.2-star average from over 6,000 reviews. That’s a lot of unhappy customers.
Awards and Endorsements
Unlike its competitors, JustFly hasn’t picked up any big industry awards or endorsements. Groups like the American Society of Travel Advisors and the International Air Transport Association haven’t recognized them for anything positive.
You won’t find JustFly on “best travel booking site” lists in major publications, either. Competitors get nods for user experience and customer service, but JustFly is nowhere to be found.
Instead, major travel publications and advocacy groups have investigated JustFly’s business practices and customer complaints.
Tips for Booking with JustFly
If you’re set on using JustFly, you’ll want to be extra careful. Here are a few tips to help you avoid the worst pitfalls.
Maximizing Savings
If you’re chasing potential savings, timing matters. I’d try booking on a Tuesday or Wednesday—prices seem to dip midweek.
Always check JustFly’s prices against the airline’s own site. Sometimes the difference is tiny, and booking direct can save you a headache.
Open a private or incognito browser window to avoid price jumps based on your search history. Set fare alerts instead of booking right away.
Watch out for hidden fees. JustFly sometimes tacks on charges for seat selection or baggage that aren’t obvious at first. Make sure you add up all the costs before you hit “buy.”
If you’re flexible with your dates and airports, you might find a real deal—but only if you’re open to changing your plans.
Avoiding Common Issues
Screenshot everything as you go. Save every email, reservation number, and chat transcript. If something goes wrong, you’ll be glad you did.
Read the cancellation and change policies carefully before you book. A lot of complaints come from folks who missed the fine print.
Whenever possible, I’d book directly with airlines. Paying a little more up front can save you a lot of trouble later.
If you do use JustFly, get travel insurance—but buy it from a reputable provider, not from JustFly. That extra layer of protection can make a difference.
If you run into refund or cancellation problems, call your credit card company right away. Some cards offer travel protection that can help when JustFly won’t.
Frequently Asked Questions
Booking with third-party sites is confusing, no doubt. Travelers keep sharing their stories about JustFly, and there’s a lot to learn from their experiences.
What should travelers be aware of before booking with JustFly according to Yelp reviews?
Yelp reviewers warn about hidden fees that pop up at checkout. Seat selection, baggage, and service fees can drive the price way above what you first see.
Some folks had their flight details changed without clear notification, causing them to miss connections or even whole vacations.
Refunds seem to be the biggest headache. People often wait weeks or months, and sometimes have to get their credit card company involved just to get their money back.
Can customers expect reliable customer service based on JustFly’s Better Business Bureau (BBB) ratings and reviews?
JustFly’s BBB profile isn’t pretty. Sitejabber rates them at just 2.2 stars from over 6,000 reviews, which says a lot about customer dissatisfaction.
Long wait times come up again and again in BBB complaints. People spend hours on hold or don’t hear back at all.
Even when you finally reach someone, they’re often not much help. One reviewer put it bluntly: “Ask for a manager, you’ll never get one.” That’s not encouraging if you need to escalate an issue.
How does JustFly maintain lower prices compared to booking directly with airlines?
JustFly buys seats in bulk from airlines at discounted rates, then resells them to customers. That’s how they can offer lower fares.
They also tack on service fees. So while the base fare might look cheaper, the final price after fees can be pretty close to what you’d pay booking direct.
Sometimes they piece together flights from different airlines to make custom itineraries. That can save money, but it also means more trouble if you need to change anything.
What are the potential risks or downsides of using discount travel sites like JustFly as reported by users on Reddit?
Reddit users talk a lot about the “high risk of getting terrible customer service if your flight is changed or cancelled.” You could end up stranded with no support.
Schedule changes can really mess things up. Since JustFly acts as a middleman, airlines might not tell you about changes right away—you might not find out until you’re at the airport.
A lot of Reddit threads end with the same thought: the small discount isn’t worth the stress and problems if something goes wrong.
Based on TripAdvisor experiences, how does JustFly’s booking process and post-booking support measure up?
TripAdvisor reviews from 2025 don’t hold back. One person flat-out recommends “avoiding JustFly and booking directly with airlines or more reputable travel agencies” to dodge a “nightmare.”
The booking process itself seems smooth enough. The real trouble starts after you’ve booked, especially if you need help.
Post-booking support is where JustFly really drops the ball. Many TripAdvisor users say they felt abandoned when flights got canceled or schedules changed.
Who operates JustFly, and how does this affect the reliability and quality of their service?
Momentum Ventures runs JustFly, along with a handful of other online travel agencies. They’re not your classic travel agency—think of them more as a booking platform.
Since they’re a third-party reseller, they can’t really step in and fix airline issues directly. If something goes sideways, you’re dealing with an extra layer between you and the airline.
Their whole model leans into high volume and cheap prices, not hand-holding. That works out fine when trips go smoothly, but honestly, you might feel stuck if something unexpected happens.
